Job Details

Data Analyst Responsibilities: Data collection and analysis: Gathering, cleaning, and analyzing data related to help desk tickets, incidents, and user behavior. Trend identification: Identifying patterns and trends in data to pinpoint areas for improvement in support processes. Reporting and visualization: Creating reports and dashboards to communicate data insights. Process optimization: Using data analysis to identify areas for streamlining workflows and improving efficiency. Data-driven decision making: Providing data-based recommendations for improving support services and business operations. Key Skills for a Help Desk Data Analyst: Technical Skills: Strong troubleshooting abilities, understanding of IT infrastructure, experience with ITSM tools. Data Analysis Skills: Proficiency in data analysis tools (e.g., SQL, Excel, Power BI), understanding of statistical methods. Communication Skills: Excellent verbal and written communication to effectively communicate technical information to non-technical users. Problem-solving skills: Ability to diagnose issues, find solutions, and implement improvements. Customer service skills: Patience, empathy, and ability to handle customer inquiries professionally. In essence, the Help Desk Data Analyst role requires a blend of technical support skills with data analysis expertise to optimize help desk operations and improve overall business outcomes.

Job Types: Full-time, Permanent, Fresher